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Privacy Policy

  1. INTRODUCTION AND SCOPE 

When you provide us with information through this Website, www.thefrenchapothicaire.com (The French Apothicaire Website' or 'this Website'), we respect your privacy and value the relationship you have with us. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this Website is subject to this Privacy Policy and our Terms and Conditions.

Please note that this Privacy Policy governs only information provided to The French Apothicaire Online. It does not govern any other information or communications that may reference The French Apothicaire, e.g., communications from The French Apothicaire counters / standees located within physical retail stores.

  1. UPDATING YOUR INFORMATION

We will take reasonable steps to create an accurate record of any personal information you have submitted through this Website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.

You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at: bonjour@thefrenchapothicaire.com.

If you are a registered user, you can also review, change or correct your personal information at any time by clicking here.

  1. INFORMATION COLLECTED 

Our main purpose of information collecting is providing beauty knowledge. The French Apothicaire does not sell, share or trade customers’ personal information collected online with third parties. In order to purchase from this site, you are first required to complete a registration process. Personal information collected during the process may include your:

Name

Date of Birth

Gender

Contact number

Email Address

Delivery Address

Cosmetic concerns

Brands and products you use

 

Once you complete and submit your registration, you have opted in to receive email communication from us. We also collect personal information when you choose to use certain other features of the Site, such as making purchases. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics. In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site. The Site also makes use of a technology designed to enhance your browsing experience and to provide aggregate non-personally identifiable information about the use of the Site to us. Sensitive information is not generally sought through this The French Apothicaire Website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with any such information. Also, you can request to remove your information on The French Apothicaire’s database by contacting us at bonjour@thefrenchapothicaire com.

  1. USE OF PERSONALLY IDENTIFICABLE INFORMATION

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. In order to provide you with a high level of service, we may use your personal information in the manner described below:

  1. Communications to Serve You

If you have elected to provide us with your contact information, e.g. by registering at The French Apothicaire Website, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning The French Apothicaire Website or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.

     2. Special Events

If you elect to participate in any promotions, prize draws, surveys, questionnaires or other events during your visit to our The French Apothicaire Website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Website is not responsible for, and disclaims all liability for, any use of the information you choose to provide to such third parties.

     3. Opt-In Communications

In addition to the essential service related announcements that we will send you as described in Section (a) above, if you opt-in during The French Apothicaire Website registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions ("Opt-In Communications"). We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so.

    4. Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.

    5. Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfillment companies (e.g. companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. See also the section headed: Transfer of Data to Other Countries.

    6. Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the The French Apothicaire Website you agree that your data may be transferred to such parties in these circumstances. 

  5. TRANSFER OF DATA TO OTHER COUNTRIES

The French Apothicaire Pte Ltd, its affiliates, licensors and partners who will receive your information only for the purposes set out in this Privacy Policy, any third parties with whom you direct us to share your information and the databases in which your personally identifiable information may be stored both inside and outside Singapore.

  1. COOKIES, IP ADDRESSES & TRACKING TECHNOLOGY

A cookie is a piece of data that enables us to track and target your preferences. Following your registration, we may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our The French Apothicaire Website. By registering, you authorize us to store the cookie on your computer's hard drive until you remove it. Your registration also authorizes us to use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. Please see our cookie policy for further details. If you reject our cookies, you may still use the The French Apothicaire Website, but you may be limited in the use of some of the features.

We may also use IP addresses to analyze trends, administer the The French Apothicaire Website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. Your registration authorizes us to do this.

We are continuously working to make your experience on our The French Apothicaire Website better. Some of our other business partners and service providers may also use cookies on their websites. For example, you may have clicked through to our Website from one of their websites. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. Please refer to the privacy policies posted on the applicable third party Website to understand the third party's use of cookies and your options relating to those cookies. 

  1. USE OF AGGREGATED INFORMATION

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also the section headed: Transfer of Data To Other Countries.

  1. PEOPLE UNDER 16

If you are under 16 years of age, you may browse our Website. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Website is not designed for minors and we do not knowingly collect personally identifiable information from any person under 16 years of age. If you are under 16 years of age and have any questions or concerns about this Website, please seek guidance from a parent or responsible adult.

  1. LINKS

This is The French Apothicaire Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy practices of other Websites. This Privacy Policy applies only to the information we collect on this The French Apothicaire Website. We encourage you to read the privacy policies of other Websites you link to from our The French Apothicaire Website or otherwise visit.

     10.SECURITY

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. We implement various security measures in accordance with industry standards to protect the security of your personal information once received. Your personal information may be stored at facilities located across the world and not necessarily within Asia.

    11. NOTIFICATON OF CHANGES

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. This Privacy Policy was last updated in January 2015.