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Terms and Conditions

The French Apothicaire ("THE FRENCH APOTHICAIRE " "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Site (collectively, the "TUS"). Please read the TUS carefully before placing any orders on www.TheFrenchApothicaire.com. We recommend you should keep a copy of the TUS for future reference. 
THE FRENCH APOTHICAIRE is a trading name of The French Apothicaire Private Limited, a company registered in Singapore under registration number 201231565E. Our registered address is 65 Chulia Street #38-02/03, OCBC Centre, Singapore 049513.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TUS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about The French Apothicaire Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. 
We may modify the TUS from time to time. Please read the TUS and check back often. If you do not agree to any change to the TUS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

  • REGISTRATION


To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address bonjour@thefrenchapothicaire.com We may also change registration requirements from time to time. 
The account password you provide should be unique and kept secure, and you must notify THE FRENCH APOTHICAIRE immediately of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy for information about how we use your data.

  • ELIGIBILITY TO PURCHASE


In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. 
The Site is available only to individuals and others who meet the THE FRENCH APOTHICAIRE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to THE FRENCH APOTHICAIRE, whose applications are acceptable to THE FRENCH APOTHICAIRE and who have authorized THE FRENCH APOTHICAIRE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, THE FRENCH APOTHICAIRE reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. 
 By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where THE FRENCH APOTHICAIRE feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
 Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 
Please refer to our Privacy Policy for further information about how we use your data. 


  • ORDERS


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. The FRENCH APOTHICAIRE offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to THE FRENCH APOTHICAIRE. THE FRENCH APOTHICAIRE will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at THE FRENCH APOTHICAIRE. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. 
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. 
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. 
THE FRENCH APOTHICAIRE will store a record of your transactions for a minimum of one year. 


  • PRICING POLICY


Prices shown on the Site are in SGD or USD and are inclusive of VAT/GST at the applicable rate. All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error. 
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. 


  •  ACCEPTANCE OF YOUR ORDER


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and THE FRENCH APOTHICAIRE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of THE FRENCH APOTHICAIRE. 
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TUS. 
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us. 


  • PAYMENT


We accept Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods, which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to THE FRENCHAPOTHICAIRE.COM. Payment will be debited and cleared from your account upon dispatch of your order by THE FRENCH APOTHICAIRE . You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to THE FRENCH APOTHICAIRE, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered THE FRENCH APOTHICAIRE user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated. To help ensure that your shopping experience is safe, simple, and secure, THE FRENCH APOTHICAIRE uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. 


  • GIFT CARDS


The French Apothicaire Printed and Virtual Gift Cards are sold subject to the following terms and conditions:

Gift Cards are valid for 12 months from date of purchase. Gift Cards can be redeemed against all products on the www.TheFrenchApothicaire.com site. Gift Cards are non transferable and may not be returned or redeemed for cash. If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Card balance online via your My Account page. If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.

If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your Store Credit balance online via your My Account page.

Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch. The French Apothicaire is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser. The French Apothicaire is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. The French Apothicaire reserves the right to cancel a Gift Card if we deem such action necessary. Promotion codes cannot be applied to the purchase of Gift Cards with the exception of free shipping codes, which can be applied to Printed Gift Cards orders. Sales tax and shipping is applicable on any products purchased with a The French Apothicaire Gift Card. Shipping is applicable on Printed Gift Cards. 

  • PROMOTION CODES


Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. 


  • INSURANCE AND DELIVERY


THE FRENCH APOTHICAIRE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by THE FRENCH APOTHICAIRE, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders between 24 hours, to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. THE FRENCH APOTHICAIRE is not responsible for any delays caused by destination customs clearance processes. 


  • RETURNS AND EXCHANGES


For incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order, subject to the following terms and conditions:

  1. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
  2. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  3. This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on thefrenchapothicaire.com.
  4. If you have suffered from an allergic reaction, please send us a detailed description of what occurred along with pictures. The French Apothicaire will communicate this immediately to the brand to help find an appropriate solution. Please note, in certain instances, a medical certificate may be requested.
  5. We do not accept returns if you changed your mind about a product.

To return an item, please email us at  return@thefrenchapothicaire.com with your order number and information on the affected item. Full refunds are only offered in exceptional circumstances, we usually exchange products.

  • INTELLECTUAL PROPERTY RIGHTS


Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including THE FRENCH APOTHICAIRE Software and all HTML and other code contained in this Site. All such Content including third party trademarks, national intellectual property and other laws and international treaty provisions protect designs, and related intellectual property rights mentioned or displayed on this Site. You are permitted to use the Content only as expressly authorized by THE FRENCH APOTHICAIRE and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. 


  • CONTENT


In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. THE FRENCH APOTHICAIRE tries to ensure that the information on this site is accurate and complete. THE FRENCH APOTHICAIRE does not promise that The French Apothicaire Content is accurate or error-free. THE FRENCH APOTHICAIRE does not promise that the functional aspects of the Site or The French Apothicaire Content will be error free or that this Site, THE FRENCH APOTHICAIRE Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. Opinions expressed on THE FRENCH APOTHICAIRE TV / BLOG are the personal opinions of the authors and do not reflect the views of THE FRENCH APOTHICAIRE. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to THE FRENCH APOTHICAIRE a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but THE FRENCH APOTHICAIRE does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail comments@TheFrenchApothicaire.com. THE FRENCH APOTHICAIRE reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site. 
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of THE FRENCH APOTHICAIRE and we accept no responsibility for any such views expressed in any media. 


  • NO COMMERCIAL USE


This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. 


  • YOUR ACTIVITY


You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TUS, we may deny you access to this Site on a temporary or permanent basis. 


  • THIRD PARTY SITES


We may include hyperlinks on this Site to other websites or resources operated by parties other than THE FRENCH APOTHICAIRE, including advertisers. THE FRENCH APOTHICAIRE has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


  •  LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. Nothing in the TUS is intended to affect your rights under the law (see "Your Rights" above). 
If THE FRENCH APOTHICAIRE breaches the TUS we shall only be liable for losses, which are, direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, you and THE FRENCH APOTHICAIRE at the time of you placing your order, and THE FRENCH APOTHICAIRE dispatching your order could contemplate them. We shall only be liable for losses up to 150% of the total value of goods purchased. 
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). 
We are also not responsible for failure to meet any of our obligations under the TUS where such failure is due to events beyond our reasonable control. 


  • COMPLAINTS AND GOVERNING LAW

If you have a complaint about us email customercare@thefrenchapothicaire.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TUS together with all our policies and procedures will be governed by and construed in accordance to the Singaporean law and the relevant courts of Singapore will have exclusive jurisdiction.